Our Customers' Reviews
I love Tuffy's auto. They are a great bunch of people who always manage to work me in. I'll be sure to recommend other people to Tuffy's.
— Josh P., Cedar falls, IA
I want to take a second and put a shout out to Nick!! With all the struggles we are having with my vehicle you guys did everything in your power to get it right and I appreciate all the help and all the communication that was made. You are number one in my book and I will make sure all my vehicle needs will come to you. Very reliable and extremely trust worthy. Thanks for everything!!!
— Kelly E., Cedar Falls, IA
The team at Tuffy is great. Always doing the right thing, treating people with respect and doing the job right the first time. Highly recommend this team.
— Carl M., Cedar Falls, IA
To say the least I was very impressed and satisfied with how quickly my vehicle was diagnosed and fixed! Manager Greg Mahlstedt and Mechanic Brian Andersen both did an awesome job of explaining and showing what was done as far as repairs! This was a significant repair at 2300.00 dollars and I will be returning in the future for all my vehicle repairs and service work!
— Darrell F., Cedar Falls , IA
"Great prices. A friend of mine recommended that I try Tuffy's when she heard that I needed brakes for my car I shopped around at other places but got the best overall deal at Tuffy's. I was pleasantly surprised and the sales associate that helped me was very professional and gave great customer service".
— Steve J., Cedar Falls, IA
Nice people to deal with. Had my car fixed in now time. Will return again.
— James E., Cedar Falls, IA
I've had my cars serviced at Tuffy's in Cedar Falls for decades and wouldn't go anywhere else. Greg and his team provide quality professional care and excellent customer service.
— Kathy G., Cedar Falls, IA
I had an oil change yesterday and as usual, was well pleased with the appointment. Nick mentioned that one of my tires was getting down in tread depth. He also saw that I had one new tire on the front (recently replaced due to a cut sidewall) and he asked if my car was pulling to the new tire side. I will probably get a new tire to wear more evenly with the newer tire already on my car.
— Steve J., CEDAR FALLS, IA
It is so assuring to have a place to take our cars for maintenance and repairs that we can trust. Tuffy employees provide quality and personable service. They really care about doing their best for us.
— Kathy G., Cedar Falls, IA
Having been in the business for over 40 years & doing my own repairs over the years, I was reluctant to take my vehicles to anyone other than back to the dealer for warranty work. Finally had a job I didnt want to tackle as it required some pretty tight work for my 60 y/o body. Both Greg & Nick were great to work with & didnt dismiss my diagnosis as being from some nut. They confirmed the repairs needed & actually came in under the original quote once they looked at the situation first hand. While I still want to do my own repairs when I can, I can definitely recommend Tuffys if you want no nonsense, fair treatment.
— Mark H., Cedar Falls , IA
Greg and team are excellent. They always walk you through what they are going to do. They are always polite and respectful. The work is top notch and if a mistake is made they take responsibility for it.
— Carl M., Cedar Falls, IA
I just wanted to say thanks for the great customer service today! My car got a flat tire, and it was patched up quickly and my three daughters and I were back on the road in no time. Even though we didnt have a long wait, I appreciated the drinks and toys/books in the waiting area to keep the kids occupied. Everyone was friendly and helpful, and made the stressful situation of a flat tire with three kids in the car as low stress as it could be. I would definitely come back to Tuffys again. Thank you!!!
— Nichole M., Cedar Falls, IA
Greg is very helpful and all around good guy I would say. He helped me with my daughters car when I'm so far away. He has great people working for him. Thanks Again Polly
— Polly J., Weitl, IA
Weve been going to Tuffys for many years. Greg & crew are the best!! Thanks for taking care of our vehicles.
— Luann M., Cedar Falls, IA
This is a business with high integrity. Two phone inquiries and Nick referred me to Damere. Saving me time and money. Integrity. Thank you Nick Klein and the wonderful woman I spoke with on the phone next week. Damere got me in this Friday morning. He conveyed integrity as well. Grateful, David
— David F., Chicago, IL
Tuffy you can count on Gregg and the staff to do a very detailed job from start to finish. He provides straight forward pricing and works hard to keep cost down, works in a timely manner and they are reliable and will back up their work. You will be in good hands at Tuffy.
— Mike G., Cedar Falls, IA
Just returned from another excellent repair experience. Fair, detailed estimates and prices for both parts and labor. Greg hunted down a generic part instead of OEM and charged me less for labor than the job was rated because it actually took less time. I always leave there with a feeling that I got an honest value for my money and repairs that are going to last.
— Carson B., Cedar Falls, IA
Greg is always up front and honest about my vehicles' needs. Always feel comfortable and appreciated as a customer. Nick is a great addition.
— Bryce O., Cedar Falls, IA
Great service as usual....
— Daniel S., Cedar Falls, IA
There is nothing that annoys me more than automotive trouble. I feel that I can take my vehicles to Tuffy's and get fair & honest treatment. It provides pease of mind to know Greg, Russ and the rest of the crew at Tuffy's will get me back on the road in short order. I have never had a bad experience at Tuffy Automotive.
— Steve R., Cedar Falls, IA
The good people at Tuffy's are superb, as is their work. You can feel confident that your vehicle is in good hands and leave knowing your vehicle has been fixed properly!
— Jerry K., waterloo, IA
I can't say enough about Greg and the team at Tuffy Cedar Falls. They are thorough, professional and completely trustworthy. They've worked on all of our cars for several years and I've never once felt like I've gotten anything but honest, excellent work.
— Nick P., Cedar Falls, IA
I was DESPERATE! I had my Dance Team from Pleasantville High School (2.5 hours away from Cedar Falls) in town for the Iowa "All-Star" Shrine Bowl football game ...we were the pregame entertainment. One of the windows on our school Suburban was down and it wouldn't go back up...something was wrong with the electric window control. It was 95 degrees and we were going to be in Cedar Falls all weekend so I didn't want to wait until I got the vehicle back to Pleasantville. I went in on Friday July 22 and explained our situation to Craig. They were very busy, but he took the time to look at the window and told me what was wrong (a regulator in the window mechanism). He got some type of tool and was able to manually pull the window all the way up then taped it to secure it. When I asked him how much I owed him, he said "no charge". They were AWESOME, customer service an A+++, and I highly recommend them to everyone in the Cedar Falls area!
— Lois T., Pleasantville, IA
Being a college student and having no idea about anything with my car, Tuffy's has been nothing but amazing with the service they provided. They truly break down and care about your car at an affordable price. The staff is always great to work with, and the service is outstanding. I will only go to this Auto Service in the Cedar Valley.
— Emilio S., Cedar Falls, IA
I've never written a review...until today. I am from out of town and while in Cedar Falls had car problems. My insurance company lined up the tow truck to take my car to Tuffy's. My car doesn't malfunction often, but I can only hope that the next time it happens, I'm in Cedar Falls. Greg and his crew bent over backwards to help me since I was from out of town. What exceptional customer service!
— Pamela N., Springville, IA
Greg and his staff provide excellent customer service. They are friendly, prompt, and trustworthy. I have had nothing but positive experiences with Greg and the service at Tuffy in Cedar Falls. Would highly recommend!
— Brock S., Cedar Falls, IA
Greg and his staff have gone out of their way many times to help me with a car question. I know I can always stop in with a questions and have it answered quickly and honestly. They are all very knowledgeable and make even the "bad news" tolerable. Even if I don't think it is something they can help with, I always start by asking Tuffy's first!
— Carolyn M., Cedar Falls, IA